Aftertrace Support

For help with Aftertrace, email support@neovuelabs.ai. Tell us what happened, your app version, iPhone model, and iOS version. If a purchase is involved, include the product name and approximate purchase date. Do not send passwords, sign-in tokens, or payment card details.

Story progress and technical issues

If the app is not working as expected, close and reopen it, then check for an App Store update. Contact us before deleting the app: the 50 complete scripted stories save progress on your iPhone, and that local progress may be removed when you uninstall it. Earlier draft saves are preserved separately on the device and do not automatically continue in the complete editions.

Subscriptions and Story Credits

If purchases are available in your version of Aftertrace, use Restore purchases on the membership page if a subscription does not appear after you sign in to the account used for the purchase. Email us if your Story Credits or membership still look wrong. Include the product name and purchase date, but no payment card details.

You can manage or cancel an App Store subscription in your Apple account. Deleting the app or your Aftertrace account does not cancel an App Store subscription. To request a refund for an App Store purchase, use Apple's refund process.

Account and privacy

You can request account deletion in the app's Settings → Sign-in and account screen after signing in. If you cannot use that control, email us. For privacy questions, see the Aftertrace Privacy Policy or contact us at the address above.